How Do I Verify My Account?

As part of our KYC (Know Your Customer) procedures, we require that you provide valid personal details including your first and last name, your date of birth, and the last four digits of your Social Security number to complete initial verification of your account. If there was inaccurate information entered during registration, we may ask you to provide the following for review by our Verification Team:

• A photo of your valid and current government-issued photo ID (such as a driver's license, passport, or non-driver identification card issued by a state or federal government agency). All information and all 4 corners of the ID must be visible.

• Proof of residence in the form of any official document (such as a utility bill, phone bill, or bank statement) reflecting your registered address and issued within the past 3 months.

Documents can be uploaded by logging into your account and following the prompts on screen. 

We may also request proof of ownership for payment methods when processing certain transactions, such a photo of a credit or debit card used for a deposit or a copy of a recent bank statement. If required, these documents can be provided securely through the Document Upload feature when prompted.